Privacy policy
Total Care Removalists (ABN 94 682 923 360) respects your privacy. This policy explains what personal information we collect through totalcareremovalists.com.au, how we use it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you request a quote or contact us, we collect the details you give us:
- your name, phone number and email address (if provided)
- the suburbs you are moving from and to, your moving date and the service you need
- any other details you share with us by phone or email
Like most websites, our site and advertising partners may also collect technical information such as your browser type, the pages you visit and how you arrived at our site.
How we use it
- to prepare and send your quote and contact you about your move
- to book, carry out and follow up on the services you request
- to improve our website and measure how well our advertising works
We do not sell your personal information, and we do not send marketing messages without your consent.
Cookies, analytics and advertising
We may use Google Analytics and Google Ads to understand how visitors use our site and to measure enquiries from our ads. These services use cookies and similar technologies and may collect information about your visit. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and you can block or delete cookies in your browser settings.
Who we share it with
We only share your information with the people and services that help us run our business, such as our website host and email provider, our moving crews, and where the law requires it. These providers may store information on servers in Australia or overseas.
How we keep it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by contacting us. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Email info@totalcareremovalists.com.au or call 0485 053 435.